Impact Head

Purchased the complete head with foam etc. a few weeks ago. So far I'm very pleased with it. I do think it is more effective than the Air head I replaced, as my attempts at directional sweeping (and certainly carrying) do seem to work. I did find the pad started to separate from the pad on one side after about 6 games, but the video on Youtube showed how easy it is to fix that with a bent paper clip.

Courteous and very helpful when told that impact head had broken. Received new one free within 5 days.

The customer service was amazing and very helpful. The person I spoke with was very kind and made the process quick and easy.

Bought the Carbon Fibre Impact Broom for Christmas last year but had trouble getting the pad base to click into the Impact head. Dealt with Joanne (?) at Goldline who, when I supplied her with the proper particulars, promptly shipped me a new Impact Head under warranty. It arrived quickly and works like a charm. Very happy with my Impact broom and Goldline's warranty service.

I like the quick-release mechanism to change brush headcovers. It is superior to the Goldline Air heads that it is replacing.

i love the head it was a quick replacement for the one i already had that broke and wasn't holding the head in properly. the customer service was great through text messages.

Thank you for shipping me a new Impact Head but I also need a new fabric head. Do you sell them separately?

Does anyone wonder why they have to replace these things all the time?

RESPONSE: Hey Dave! There are two separate sets of threads on the buttons, and we had one production batch that didn't have thread lock applied to one set of threads. As soon as we realized the problem we corrected it, so we're offering a free warranty replacement on any heads where the button comes loose.

It's stiffer than expected, but it works

Great response when I was having an issue with my new Impact Broom. Very fast shipping and it was a great replacement product.

Excellent customer service on a warranty Impact Head. Highly recommend!

Easy to assemble, fit perfectly, no problems so far

From the first point of contact to the receipt of this replacement head, service was outstanding, prompt, professional and just as we have come to know and expect from Goldline, so for this we say thank you.

Thanks for replacing this! Was super impressed by shipping speed.

I purchased the impact head last year at the Goldline store in Ottawa. Over the course of the year I noticed the pad continued to come loose during games. It was so bad I made a small device I could put in my pocket to tighten the small plastic nuts under the pad that hold the pad to the head. Then out of the blue I got an email from Goldline stating there was a manufacturing issue with a specific production run of those heads and to check the lot #. Sure enough mine was one of the affected and within a few days I received a free replacement head. And it is rock solid. Hasn’t come loose once and is now everything I expected from it when I made the original purchase. That is 5 star service from a 5 star company. Well done Goldline.

This was a replacement for the recalled head. Sent email and the very next day it arrived . Excellent customer service.

Completely satisfied with replacement- fast delivery for a recall issue & easy to swap out. Thanks

We contacted Goldline soon after we notified of a defective part on the broom we had purchased. We had a quick email response and rhe part was shipped within a few days. Great service!

Hello, the customer service was great , Goldline rep sent the replacement head promptly ( received within 2 days) So far the replacement head has been performing great. I am very happy with the Goldline product and their service.

Your quick response and professionalism was so refreshing!

This is how customer service should be done. We bought two Impact brush heads last year. While they seemed to work fine, there was a recall. Goldline proactively reached out individually to customers. The return process required simply snapping a picture of the broom head and supplying a delivery address. In 48 hours we had new broom heads. Fast. Easy.

Your very very quick response to replacing this impact head was both amazing and very appreciative!

I was advised of a recall on the of which i thought it was just the nature of the product. I contacted gold line and was sent the replacement and I believe i received it within the week. All around satisfied with the service provided

Goldline is an amazing company to deal with. Fast, efficient, and friendly!

Goldline notified me that the Impact head that I had purchased a couple of years prior may have a defect (it did). After my response, Goldline shipped me a replacement head at their expense. Easy process. Thanks Goldline!